Terms & Conditions

Last updated: 2 November 2025

Using this website

By visiting our website, you agree to use it for lawful purposes and in a way that does not infringe the rights of anyone else. We reserve the right to update or remove content without notice.

Orders and payments

Each piece is handmade and may therefore feature slight imperfections. Prices are listed in GBP and are subject to change. Payment is taken securely at the time you place your order.

Shipping and delivery

We aim to dispatch orders within the timeframe stated at checkout. Delivery is fulfilled with Royal Mail and times may vary depending on your location. At the moment, delivery is possible within the UK only.

Returns and exchanges

If your order is not what you expected or arrives damaged, please contact us within 14 days so we can do our best to make it right. For custom pieces made to order, we are unable to offer refunds or exchanges unless the item is damaged.

Intellectual property

All content on this website, including text, imagery, and designs, is owned by FLORA. You may not reproduce or use any content without our permission.

Contact us

If you have any questions about these terms, please email us at hello@flora-sarahwillard.com.